You may request a return within 30 days after receiving your order if the following conditions are met:

• The product is brand new and unused
• The item is returned in its original manufacturer packaging
• The product has not been installed, assembled, or modified

All returned products must be in resalable condition in order to qualify for a refund.

The following items are not eligible for return:

• Wheel and tire combo sets
• Custom-made or made-to-order products
• Items that have been used, installed, or modified
• Products returned without original packaging or labels
• Return requests submitted more than 30 days after delivery

If a product arrives damaged during shipping, please contact our support team immediately so we can assist you with a damage claim.

If you believe your return is due to a defective product or shipping error, please provide the following information when contacting us:

• Clear photos or videos showing the issue
• A photo of the part number on the product or packaging
• Your vehicle information or fitment details (if applicable)

Our support team will review the case to determine the cause.

• If the issue is confirmed to be our error or a product defect, we will provide a full refund and cover the return shipping cost.
• If the product and shipment are confirmed to be correct, the return may still be accepted; however, shipping costs may be deducted from the refund.

Return shipping costs depend on several factors, including:

• Product size and weight
• Packaging dimensions
• Return warehouse location

If the return is not caused by a VroomStart error, the following may apply:

• Original shipping costs may not be refundable
• Return shipping costs may be deducted from the refund amount

Detailed return instructions will be provided once your return request is approved.

To request a return, please follow these steps:

Step 1: Submit a Return Request

Contact our customer support team within the return period and provide your order number and reason for the return. Photos or videos may be required for certain cases.

Step 2: Receive Return Authorization

If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the item.

Step 3: Ship the Item

Carefully pack the item in its original packaging and ship it to the return address provided in the instructions.

Step 4: Inspection and Refund

Once the returned item is received and inspected, we will process a refund or replacement if the return meets our policy requirements.

After the returned item arrives at the designated warehouse:

• Inspection may take up to 5 business days
• Approved refunds will be issued to the original payment method

Refund processing times may vary depending on your bank or payment provider.

A return may be rejected if:

• The product shows signs of installation or use
• Original packaging or labels are missing
• The product was damaged due to improper return packaging
• The return was shipped without a valid RMA number

Rejected items may be shipped back to the customer at the customer’s expense.

If you have any questions regarding returns, exchanges, or refunds, please contact our support team:

VroomStart

Website: vroomstart.com

Email: support@vroomstart.com